The processing of your personal data is subject to Belgian law, including EU Regulation 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. Fiabilis attaches great importance to respecting your privacy and takes all the necessary measures to respect it as fully as possible.
Who collects your data?
Your personal data is collected by Fiabilis Consulting Group Belgium SPRL, a company incorporated under Belgian law located at Boulevard de l'Empereur 10, 1000 Brussels, VAT number BE0840.812.034 (hereinafter "Fiabilis" or "we"), the controller of your data.
What information do we collect?
We may collect and process the following types of personal data:
- your surname and first name,
- your email address,
- your job title or the nature of your business activities,
- your company's contact details,
- your landline or mobile telephone number,
- your IP address,
- the date on which you registered,
- the date on which you recorded changes to your account and the nature of those changes.
Why is your personal data processed?
Your personal data is collected and processed for the following purposes:
- to send you newsletters and information emails on news relating to employment law, payroll taxation, business support measures and our services,
- to invite you to our events,
- to perform our service contracts with our clients,
- to administer our client base,
- to inform you about our services and to offer you services,
- to inform you about the services of other companies in the Fiabilis group,
- to produce statistics or surveys with a view to improving the quality and content of our services,
- to combat any fraud, offences and infringements and to manage any disputes and legal proceedings,
- to comply with legal or contractual requirements.
How is your data protected?
Your data is retrieved on a secure server located in Brussels, Belgium. We do everything we can to take appropriate technical and organisational measures to protect your data against unlawful access, unauthorised access, and the loss, theft or alteration of your data.
Our security measures are regularly assessed and adapted so as to guarantee a high level of protection at all times. Fiabilis is ISO27001 (opens in a new tab) certified.
With whom is your data shared?
Your personal data is intended for individuals and organisations in direct contact with Fiabilis who need it in order to fulfil the purposes mentioned above, such as Fiabilis processors who assist Fiabilis in carrying out its tasks and in marketing activities, or companies within the Fiabilis Group.
Fiabilis thus uses processors to provide it with IT infrastructure and services. Fiabilis also receives help from marketing agencies and creative agencies for client relationship management, marketing and events, and it also uses partners or call centres to sell its services. When Fiabilis shares personal data or uses service providers, it limits data access to the data needed to carry out the tasks and makes sure to put agreements in place so that appropriate measures are guaranteed to protect your data. Where Fiabilis uses processors established outside the European Economic Area, Fiabilis works only with processors in countries recognised by the European Commission as offering an adequate level of protection, or with processors bound by standard clauses approved by the European Commission.
Your personal data and information relating to the services you use may also be shared with the companies of the Fiabilis Group in order to inform you about the services of the whole Fiabilis Group or to protect our Group's interests.
Applicable law and competent courts
These conditions are entirely governed by Belgian law. The courts of Brussels have exclusive jurisdiction to hear any dispute relating to these conditions and to the processing of personal data by Fiabilis.
Updates
Fiabilis reserves the right to update these conditions at any time in line with legal developments. In the event of a change to the conditions, the latest version available on the website shall apply. Fiabilis invites all users to read this page each time they consult the website.
For how long is your data kept?
Your data will be kept for a period of 10 years following its collection by Fiabilis or your request for modification, unless legal or contractual provisions require Fiabilis to keep it for a longer period.
What are your rights?
In accordance with the applicable legal provisions, any person who provides proof of identity may ask Fiabilis:
- to obtain confirmation as to whether or not their personal data is being processed and, where it is, to have access to that data,
- to obtain a copy of their personal data being processed by Fiabilis,
- to obtain the rectification of their personal data that is inaccurate and to complete their data where it is incomplete, including by providing a supplementary statement,
- to erase from our database their data that we can no longer use on a lawful basis,
- to object at any time, on grounds relating to their particular situation, to the processing of their personal data based on legitimate interest, and in particular to withdraw their consent at any time where the processing relates to direct marketing, so that Fiabilis ceases that processing,
- to restrict the processing of their data in the event of a dispute concerning processing or during the examination of a complaint,
- to request the portability of their data and thus transfer a copy of their data to another controller in a structured format.
How to exercise your rights?
To exercise your rights, you must send a written request to Fiabilis stating your full name and the precise subject of your request:
either by email to privacy@fiabilis.be
or by post, by sending a letter to the address of the registered office of Fiabilis, Boulevard de l'Empereur 10, 1000 Brussels.
You may also withdraw your consent so as to stop receiving newsletters or mailings from Fiabilis by clicking the "unsubscribe" button included with each of our newsletters.
Fiabilis will, as a rule, send its replies electronically unless the requester indicates otherwise. Fiabilis will handle the request within one month from the point at which Fiabilis holds all the elements needed to process it. If your request is complex, this period may be extended by a maximum of two months, but Fiabilis will inform you beforehand. Requests made under this provision are in principle free of charge. However, where requests are manifestly unfounded or excessive, Fiabilis may charge a reasonable fee taking into account the administrative costs of such requests. Fiabilis reserves the right to ask for additional information needed to confirm the identity of the data subject where Fiabilis has reasonable doubts about the identity of the requester.
If you consider that we have not respected your rights, you may lodge a complaint with the competent authority (currently: the Data Protection Authority, formerly the Privacy Commission) or seek redress before the competent courts.